Customer Experience Coordinator
C
CoconutCustomer Experience
Philippines, CST Business HoursPart-Time
Salary$650 Monthly Rate
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Required Skills
- Customer serviceData entryCRM
Requirements
- Excellent spoken and written English.
- Confidence handling inbound phone calls.
- Experience in customer service, inside sales, or appointment setting.
- Strong organizational skills and attention to detail.
- Experience with CRM systems and scheduling tools.
- Ability to manage calendars effectively.
- Experience working with home service or service-based businesses (preferred).
- Capability to nurture leads over multiple touchpoints.
Responsibilities
- Answer inbound phone calls and determine whether the caller needs sales assistance or customer service.
- Qualify incoming sales inquiries and schedule appointments through the CRM.
- Follow up with sales leads via phone until an appointment is booked or the lead is disqualified.
- Handle customer service inquiries and answer general questions.
- Schedule service appointments for existing customers.
- Escalate complex customer issues to the business owner when needed.
- Manage calendars for sales and service appointments.
- Update customer records and maintain accurate CRM data.
- Perform general administrative support to keep scheduling and customer information organized.
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