Homeowner Experience & Business Operations Coordinator
New
E
ExtenteamVacation Rental
Philippines, Occasional meeting participation outside core hours may be required to align with global teamsFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Excellent written and verbal English communication skills.
- Experience
- 2+ years in administrative, homeowner-facing, or CRM-based support roles.
- Required Skills
- Data AnalysisMicrosoft OfficeHubSpotGoogle WorkspaceReportingCRM
Requirements
- 2+ years in administrative, homeowner-facing, or CRM-based support roles.
- Excellent written and verbal English communication skills.
- Strong attention to detail, multitasking, and organizational abilities.
- Empathetic, professional communication style.
- Experience with CRM tools such as HubSpot, Vintory, or Front.
- Proficiency in Google Workspace or Microsoft Office Suite.
- Strong reporting and data analysis capabilities (Sheets, Excel).
- Internet speed minimum 30mbps (Wired).
- Computer: i5 11th Gen or higher, 8 GB RAM, Windows 11 / MacOS Catalina or higher.
- Private and quiet dedicated home office area.
- Back-up power and internet solutions.
- Good headset and webcam.
Responsibilities
- Manage shared inboxes and CRM systems (HubSpot, Front, Mail Chimp, Beyond, Breezeway, Vintory), ensuring prompt inquiry responses.
- Draft and distribute property owner updates, newsletters, and communications.
- Maintain accurate homeowner contact records and databases.
- Track and report on homeowner experience metrics, including response times and satisfaction scores.
- Support the business development team by tracking, qualifying, and organizing incoming leads.
- Keep CRM pipelines up-to-date with lead status and activity.
- Compile and distribute performance summaries for leadership.
- Ensure data accuracy across all systems and documentation.
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