Customer Support Analyst - Gujarati
New
M
MewsHospitality Technology
Based in one of the following US states: Arizona, Florida, Georgia, Kansas, Montana, North Carolina, Ohio, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, or WisconsinFull-TimeMiddle
Salary64,500 - 66,000 USD per year
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Job Details
- Languages
- English, Gujarati
- Experience
- 1–3 years
- Required Skills
- Artificial IntelligenceSalesforceJiraConfluenceSaaSTroubleshootingCustomer support
Requirements
- 1–3 years in a customer-facing role, ideally in a SaaS, technology, or hospitality technology environment
- Experience assisting customers across multiple channels including chat, email, and phone
- Strong troubleshooting and problem-solving instincts
- Ability to learn and navigate complex software products
- Familiarity with tools such as Salesforce, Aircall, Jira, or Confluence
- Clear written and verbal communication skills
- Experience using AI as part of a professional workflow
- Native or fluent English and Gujarati proficiency
- Must be based in AZ, FL, GA, KS, MT, NC, OH, SC, TN, TX, UT, VT, VA, or WI
Responsibilities
- Resolve customer queries across chat, email, and phone, owning cases from first contact through to resolution
- Investigate and troubleshoot product, payments, and integration issues using structured diagnostic thinking
- Communicate clearly with customers of varying technical backgrounds
- Manage multiple live cases simultaneously while maintaining quality standards
- Recognise patterns in recurring issues and surface improvement suggestions
- Escalate complex cases with full documentation and investigation findings
- Contribute to internal and external knowledge bases
- Work across product, engineering, content, and CXD teams to resolve issues
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