Customer Service Sr Analyst (Territory Planner)
New
J
JobgetherLogistics and Operations
USFull-TimeSenior
Salary$80,200 - $134,250 annually
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Job Details
- Required Skills
- Project ManagementData AnalysisSalesforceSAPOperations ManagementMicrosoft ExcelStakeholder management
Requirements
- Bachelor’s degree or equivalent professional experience in operations, logistics, business, or a related field.
- Experience in customer service operations, dispatch, logistics, routing, or similar operational environments.
- Strong analytical skills to interpret data, evaluate processes, and develop effective solutions.
- Proficiency with Microsoft Office applications, especially Excel and Word.
- Experience with enterprise systems and operational tools such as SAP, Salesforce, CETS, Roadnet, TOA, Service Power, or Click is preferred.
- Strong communication, presentation, negotiation, and stakeholder management skills.
- Ability to influence teams, manage change, and drive implementation across different business groups.
- Excellent planning, organizational, and project management abilities with attention to detail.
- Customer-focused mindset connecting operational decisions to financial and service outcomes.
- Ability to work independently in a remote environment.
- Must be able to travel up to 50% of the time.
- Flexibility to support field initiatives, including occasional evening or weekend work.
Responsibilities
- Optimize existing service and move territories through technical routing tools, operational standards, and data-driven analysis.
- Evaluate delivery and logistics systems to identify improvement opportunities and develop future-state strategies.
- Manage projects from planning through execution, including stakeholder alignment and issue resolution.
- Partner with local process owners, dispatch teams, and operational leaders to implement routing improvements.
- Analyze financial impacts and make cost-based recommendations that balance service objectives with efficiency.
- Negotiate and reinforce national standards while influencing stakeholders.
- Support service and move dispatch operations with expertise and guidance.
- Manage multiple initiatives simultaneously to ensure timely delivery.
- Conduct presentations and communicate recommendations to technical and operational stakeholders.
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