Engagement Coordinator
New
R
ReUp EducationHigher Education
United States, Multiple time zonesFull-TimeEntry
Salary20 USD per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- At least one year of student and/or customer service work preferred
- Required Skills
- SalesforceCustomer serviceCRM
Requirements
- Associate’s Degree or higher
- Strong listening and communication skills
- Attention to detail
- At least one year of student and/or customer service work preferred
- Experience in higher ed, call centers, or startups is a plus
- Familiarity with Salesforce or other CRM systems
- Ability to work remotely in a private and quiet working space
- Ability to multi-task and manage multiple priorities
- Flexible scheduling availability to meet student needs in multiple time zones
Responsibilities
- Build strong relationships with students to bring clarity and confidence in ReUp Coaching Services
- Engage with students to determine priorities, develop timelines, and share academic information
- Collaborate with ReUp staff and university administrators regarding programmatic and financial options
- Introduce students to Success Coaches and clarify the coaching role
- Manage high volumes of phone calls, emails, and text messages
- Utilize technology and data analytics to prioritize student outreach
- Document student progress and interactions within the CRM system
View Full Description & ApplyYou'll be redirected to the employer's site
