Senior Account Manager
New
G
GoGlobalGlobal Employment Services
United StatesFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- Business DevelopmentStakeholder managementCustomer SuccessAccount ManagementCRM
Requirements
- Experience in Account Management, Customer Success, Client Services, or Business Development within a B2B environment.
- Strong understanding of global employment solutions, including EOR, global payroll, accounting, tax, entity management, and corporate compliance.
- Proven experience managing enterprise or multinational client accounts across multiple countries.
- Demonstrated success in client retention, renewals, upselling, cross-selling, and commercial account growth.
- Strong commercial mindset with experience managing pricing discussions, scope changes, and revenue expansion.
- Excellent client-facing, presentation, negotiation, and stakeholder management skills.
- Excellent verbal and written English communication skills.
- Experience within a BPO, EOR, PEO, global payroll, HR services, or corporate services organization.
- Knowledge of US employment practices and international workforce solutions.
- Experience working in a fast-paced, global, matrix organization.
Responsibilities
- Serve as the primary account owner for a portfolio of strategic US-based multinational clients across both BCS and EOR services.
- Develop trusted relationships with executive and senior client stakeholders by providing consultative guidance on global expansion and employment solutions.
- Drive client retention, contract renewals, upselling, cross-selling, and gross margin optimization.
- Lead Quarterly Business Reviews (QBRs) to identify business needs, growth opportunities, and strategic initiatives.
- Own commercial performance, including revenue growth, pricing discussions, contract amendments, and scope expansion.
- Act as the senior escalation point for complex operational or commercial issues.
- Partner with operations, payroll, accounting, tax, and legal teams to deliver seamless client experiences.
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