Head of Payroll Operations
New
S
SesoAgTech, Payroll
Remote USFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- Operations ManagementProcess improvementCustomer Success
Requirements
- 5+ years of experience in payroll operations, with a strong focus on creating and scaling strong processes
- Proven experience in building and managing high-performing teams
- Strong understanding of payroll and compliances processes, policies, and best practices
- Ability to effectively problem solve while driving operational efficiency and scaling services effectively
- Ability to interface with end customers and help resolve any issues as they arise
- Best-in-class attention to detail
- Experience working with payroll providers and maintaining vendor relationships
- Ability to thrive in a fast-paced, startup environment
- Ability to travel 25% of the time
Responsibilities
- Refine payroll implementation processes and continually iterate to ensure ongoing compliance and customer satisfaction
- Adapt payroll processes to scale, meeting defined efficiency metrics without sacrificing compliance and customer experience
- Diagnose errors in Payroll runs, drive the immediate solution for customers, and own long-term solutions for preventing errors in the future through product and process improvements
- Own the delivery of accurate, compliant, and on-time payroll runs for every Seso customer
- Deliver payroll and tax guidance in a customer-facing capacity, as needed to support successful customer onboarding and to gain prospect confidence to adopt Seso
- Serve as a partner to Seso’s Product team to ensure compliant build of our software platform and to continually improve the customer experience
- Hire, train, and manage Payroll operations team members including Payroll Implementation Managers, Payroll Clerks and Payroll Support
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