Payroll Operations Manager, Tax Payments
New
T
ToastRestaurant Technology
Remote - USFull-TimeManager
Salary91,000 - 186,000 USD per year
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Job Details
- Experience
- 7+ years
- Required Skills
- Operations ManagementMicrosoft ExcelProcess improvement
Requirements
- 7+ years of professional experience, including 4+ years of payroll tax experience.
- 2+ years of people management or team leadership experience.
- Demonstrated ability to build, document, and execute standardized operational processes.
- Experience designing or operating quality control programs within a tax, payroll, or financial operations environment.
- Track record of driving measurable process improvement outcomes.
- Strong communication, interpersonal, and analytical skills with the ability to operate across all levels of the organization.
- Solution-oriented with proven ability to manage multiple priorities in a high-paced, fluid environment.
- Proficient in Microsoft Excel.
Responsibilities
- Manage, coach, mentor, and develop team members across the Tax Payments team and Tax Health Check program, fostering accountability and a culture of continuous improvement.
- Build and maintain quality control frameworks for the Tax Payments team, ensuring accurate and timely collection and payment of customer payroll taxes across all processing cycles.
- Drive standardization and disciplined execution of Tax Payments team processes, identifying and closing gaps in workflows to reduce error rates and improve throughput.
- Lead process improvement initiatives for the Tax Health Check program with the goal of increasing the volume of customers successfully provisioned and protected from negative tax filing or payment experiences.
- Oversee Tax Health Check specialists as they guide customers through TPA linking, Tax ID registration, and tax deliverable setup, ensuring a consistent and high-quality customer experience.
- Monitor workflow efficiency and audit operational performance across both functions; identify trends, surface risks, and implement corrective actions as needed.
- Build, maintain, and regularly present key performance indicators and OKR progress to stakeholders, including senior leadership.
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