Help Desk Engineer
New
J
JobgetherInformation Technology
Based in IndiaFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2–5 years
- Required Skills
- Microsoft OfficeTechnical support
Requirements
- Bachelor’s degree or diploma in Computer Science, Information Technology, Electronics, or a related field.
- 2–5 years of experience in IT Help Desk, Service Desk, Desktop Support, or Technical Support roles.
- Proven experience providing technical support in a corporate or enterprise environment.
- Strong knowledge of Windows operating systems, Microsoft Office Suite, Outlook, and desktop troubleshooting.
- Experience working with ticketing systems such as ServiceNow, Jira Service Management, Zendesk, or Freshservice.
- Familiarity with Active Directory, user administration, and access management.
- Understanding of basic networking concepts including TCP/IP, DNS, DHCP, and VPN troubleshooting.
- Experience diagnosing and resolving hardware issues involving computers, printers, and peripherals.
- Strong analytical and problem-solving skills with a customer service mindset.
- Ability to prioritize multiple support requests while maintaining service quality.
Responsibilities
- Serve as the first point of contact for users requiring technical assistance through phone, email, chat, and ticketing platforms.
- Diagnose and resolve hardware, software, operating system, and network-related issues.
- Log, prioritize, track, and update incidents and service requests using IT service management (ITSM) tools.
- Install, configure, maintain, and troubleshoot desktops, laptops, printers, and other peripherals.
- Support users with Windows operating systems, Microsoft Office applications, and business software.
- Assist with password resets, account management, and access permissions.
- Support employee onboarding and offboarding, including device setup and account provisioning.
- Create and maintain technical documentation and knowledge base resources.
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