Technical Support Engineer (L2/ L3)
New
J
JobgetherEnterprise Software
Based in IndiaFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 7+ years
- Required Skills
- KubernetesRedisNosqlLinuxNetworkingTechnical support
Requirements
- 7+ years of relevant experience in enterprise software support, technical support engineering, or a similar technical role.
- Strong programming or scripting experience with the ability to analyze and troubleshoot technical issues.
- Experience working with cloud-based and on-premise environments.
- Strong knowledge of Linux/Unix systems and networking concepts, including TCP/IP.
- Excellent written and verbal communication skills in English.
- Strong analytical and problem-solving abilities with the capacity to manage multiple priorities.
- Customer-focused mindset with a commitment to delivering high-quality technical support.
- Ability to collaborate effectively with engineering, product, and customer-facing teams.
- Bachelor’s degree in Computer Science, Information Systems, or a related field is preferred.
- Experience with NoSQL databases, particularly Redis, is a strong advantage.
- Experience working with container orchestration platforms such as Kubernetes is a plus.
Responsibilities
- Troubleshoot and resolve complex software issues by analyzing customer environments and reproducing problems when required.
- Investigate technical challenges across applications, infrastructure, databases, networking, and performance environments.
- Document issues, solutions, and best practices to improve internal knowledge resources.
- Collaborate with engineering teams to identify root causes and deliver effective solutions.
- Perform root cause analysis and provide detailed technical recommendations.
- Analyze performance-related issues across data paths, including cloud and on-premise deployments.
- Provide technical expertise during software testing, implementation, upgrades, and deployment activities.
- Manage critical customer cases and coordinate communication between customers, engineering, product, cloud operations, and other stakeholders.
- Advocate for customers by ensuring timely issue resolution and helping them maximize the value of their technology investment.
- Participate in product improvement initiatives, customer training, and other support-related activities.
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