Sr. Technical Support Engineer
New
J
JobgetherDigital Imaging
Based in India, rotational schedules supporting 24/7 customer coverageFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 1–2 years
- Required Skills
- TroubleshootingTechnical support
Requirements
- Degree-level technical education or equivalent practical experience in a technology-related field.
- Minimum 1–2 years of experience in technical support, customer support, or a similar L2/T2 support environment.
- Strong technical knowledge of digital imaging workflows and software applications.
- Proficiency with Windows and macOS operating systems.
- Ability to diagnose complex technical problems through structured troubleshooting.
- Excellent verbal and written communication skills.
- Strong customer advocacy mindset.
- Ability to work independently in a fast-paced environment.
- Strong organizational skills to manage diverse case volumes.
- Willingness and flexibility to work rotational schedules supporting 24/7 customer coverage.
Responsibilities
- Provide expert technical support through chat, phone, and online channels for digital imaging software products.
- Own customer interactions from initial diagnosis through resolution.
- Perform advanced troubleshooting for issues involving application performance, GPU, rendering, color management, synchronization, and OS compatibility.
- Investigate escalated technical cases, conduct research, and validate solutions.
- Analyze and reproduce customer-reported bugs and document findings for product improvements.
- Assist with testing new product features before release.
- Identify recurring technical trends and share insights with product stakeholders.
- Support subscription-related conversations and retention opportunities.
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