Support Engineer
New
T
TeramindInsider Risk Management
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Salary not disclosed
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Job Details
- Experience
- Minimum 5 years of relevant experience
- Required Skills
- AWSPostgreSQLAzureLinuxTechnical support
Requirements
- Minimum 5 years of relevant experience as a technical support/support engineer or in a similar role
- Ability to navigate comfortably in Linux and Windows shells
- Extensive knowledge of PostgreSQL
- Knowledge of cloud computing platforms (Azure, AWS, etc)
- Knowledge of an Intercom or similar ticketing system
- Understanding of B2B SaaS products, IT security, and data platforms
- Ability to translate intricate technical details to simple, understandable terms
- Strong interpersonal skills and ability to work with customers & cross-functional teams
Responsibilities
- Provide technical support and advanced-level troubleshooting to customers
- Triage complex customer service issues received through various customer service channels
- Maintain high customer satisfaction while managing operational expectations
- Become a product expert and maintain a deep understanding of product functionality
- Evaluate and analyze issues & their impact to resolve or escalate tickets as needed
- Identify trends in support requests to help create long-term solutions
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