Tier 1 Support Engineer
New
L
Logz.ioObservability and Cloud
Must currently reside in Poland., Night shifts (11 PM–7 AM) and Saturdays (6 PM–6 AM)ContractEntry
Salary not disclosed
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Job Details
- Experience
- 2+ years
- Required Skills
- AWSKubernetesAzureTechnical support
Requirements
- 2+ years in technical support or a customer-facing technical role.
- Experience with AWS or Azure and familiarity with Kubernetes fundamentals.
- Solid understanding of core observability concepts: logs, metrics, and tracing.
- Hands-on experience with or strong understanding of generative AI, LLMs, or machine learning tools for technical troubleshooting.
- Strong troubleshooting and problem-solving skills.
- Ability to manage multiple priorities and handle live incidents in a fast-paced environment.
- Excellent communication and customer management abilities.
- Strong passion for modern cloud technologies and AIOps.
Responsibilities
- Own customer issues from initial response through resolution, leveraging internal AI-assisted diagnostics.
- Resolve platform and data ingestion issues to ensure clean data pipelines.
- Support integrations including Filebeat, Fluentd, Fluent Bit, OpenTelemetry, AWS, and Azure services.
- Actively guide customers in adopting and optimizing AI-powered observability features.
- Partner with Product, Engineering, and Customer Success to provide feedback on AI tool accuracy.
- Contribute to internal knowledge bases to help train internal AI support models.
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