- Own customer issues from initial response through resolution, leveraging internal AI-assisted diagnostics.
- Resolve platform and data ingestion issues to ensure clean data pipelines.
- Support integrations including Filebeat, Fluentd, Fluent Bit, OpenTelemetry, AWS, and Azure services.
- Actively guide customers in adopting and optimizing AI-powered observability features.
- Partner with Product, Engineering, and Customer Success to provide feedback on AI tool accuracy.
- Contribute to internal knowledge bases to help train internal AI support models.
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