Senior Technical Support Engineer
New
C
ClickHouseDatabase, Cloud, SaaS
日本（リモート、東京への出張あり）Full-TimeSenior
Salary not disclosed
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Job Details
- Languages
- Japanese, English
- Required Skills
- SQLCloud ComputingKubernetesLinuxTechnical supportSaaS
Requirements
- Professional experience in technical support, TAM, or solution engineering.
- Hands-on experience with OLAP/SQL databases.
- Hands-on experience with cloud/SaaS platforms.
- Hands-on experience with Linux.
- Hands-on experience with Kubernetes.
- Business-level proficiency in both Japanese and English (speaking, reading, and writing).
- Ability to act proactively in ambiguous situations.
- Experience with OLAP systems like ClickHouse, Druid, or Trino/Presto is a plus.
- Experience working in a Japanese subsidiary of a global SaaS/data company is a plus.
Responsibilities
- Handle customer support tickets, on-call duties, and community support.
- Collaborate with Go-To-Market teams to provide technical support for pre-sales and post-sales activities, including POCs.
- Perform occasional on-site visits to customers in Tokyo.
- Develop and maintain documentation, training materials, and knowledge bases for the Japanese market.
- Contribute to the establishment of the support organization as an early team member in Japan.
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