Customer Strategy Director
New
C
CrestaConversational AI
United States (Remote), Eastern time zoneFull-TimeDirector
SalaryThis role is variable target compensation eligible. There is potential to exceed target earnings when goals are surpassed.
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Job Details
- Required Skills
- Change Management
Requirements
- Deep credibility in AI agents and their competitive landscape.
- Proven contact center domain expertise (operational or sales).
- Exceptional executive presence and storytelling ability for C-suite engagement.
- Strong product and technical fluency to discuss integration, architecture, and model behavior.
- Experience leading large, complex enterprise engagements with multi-stakeholder and long sales cycles.
- Ability to operate effectively as an individual contributor.
- Willingness to maintain a high-travel cadence (1-2 days/week).
Responsibilities
- Open strategic enterprise engagements with executive-level vision sessions.
- Represent Cresta at external events as a voice in AI and CX transformation.
- Lead business value discovery, stakeholder alignment, and use-case scoping across complex accounts.
- Guide customers through operational readiness, change management, and deployment planning.
- Facilitate business case development in partnership with the customer.
- Partner with Sales to drive full platform adoption and advise on pricing strategy.
- Serve as the voice of the customer for Product, Marketing, and Partner teams.
- Build repeatable playbooks and assets to scale the Enterprise engagement approach.
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