Customer Success Manager
New
Z
Zoom CommunicationsSaaS, Cloud
United States, US business hoursFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- SalesforceAccount ManagementCustomer SuccessSaaS
Requirements
- 3+ years of experience in Customer Success, Account Management, or a customer-facing SaaS role.
- Experience within cloud, unified communications, or collaboration technologies preferred.
- Experience working in a scaled or digital CS environment.
- Ability to manage a broad portfolio of accounts using data-driven prioritization and segmentation.
- Strong presentation and communication skills for facilitating trainings, webinars, and workshops.
- Proficiency with Salesforce, Gainsight, or similar CRM/CS platforms.
- Understanding of SaaS adoption frameworks and customer lifecycle management.
- Ability to simplify complex workflows for technical and non-technical stakeholders.
- Availability to work US business hours.
- Highly organized with strong time management and prioritization skills.
Responsibilities
- Serve as the customer's trusted advisor through scalable 1:1 and 1:many engagements.
- Drive activation, adoption, and product stickiness through customer education, digital programs, webinars, and targeted lifecycle motions.
- Support customers across a scaled book of business by combining data signals, playbooks, and structured outreach.
- Execute adoption reviews using data-driven templates to showcase value realization.
- Lead scaled onboarding and training sessions to ensure effective workflow adoption.
- Identify risk and opportunity signals using dashboards, product telemetry, and automated journeys.
- Collaborate with Sales, Onboarding, and Product teams to influence product direction and strategy.
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