Customer Success Manager
New
C
CivilGridCivil Engineering
Eastern USFull-TimeMiddle
Salary$120K - $180K; OTE is $120,000 - $180,000 with a 70/30 base to commission split.
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Job Details
- Experience
- 4+ years of experience in customer or client facing roles, and/or civil engineering
- Required Skills
- Account ManagementTechnical supportCustomer Success
Requirements
- 4+ years of experience in customer or client-facing roles or civil engineering.
- Strong technical aptitude with familiarity in civil design.
- Demonstrated leadership, communication, and problem-solving skills.
- Strong bias toward action and comfort working independently with limited guidance.
- Willingness to travel up to 50% for fieldwork and remote engagements.
- Background in civil engineering or related fields (bonus).
- Experience with CAD and/or GIS (bonus).
Responsibilities
- Perform quarterly account reviews for internal and external stakeholders.
- Deploy the platform to new accounts, including on-site training.
- Respond to customer inquiries and collaborate with internal teams to resolve technical issues.
- Monitor customer health through the development of dashboards and metrics.
- Manage deployments and build strong relationships with key customer champions.
- Drive product usage and identify opportunities for account expansion.
- Develop case studies in collaboration with customers.
- Act as the voice of the customer to advocate for needs within product and sales teams.
- Provide technical expertise related to civil engineering.
- Develop and refine the customer success playbook.
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