Provider Operations Coordinator
New
P
PresenceLearningTeletherapy, Education
Remote-first company, Core Working Hours: 12-5 p.m. ET. Standard business hours: 9 a.m. - 6 p.m. local time.Full-TimeMiddle
Salary$24.00 - $26.00 per hour
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Job Details
- Experience
- 3+ years
- Required Skills
- SalesforceCustomer serviceComplianceAccount ManagementData entryCRM
Requirements
- 3+ years of sales, customer service, or account management experience, ideally in technology or education.
- Experience working with complex systems and processes.
- Prior experience using Salesforce or another CRM solution.
- Exceptional written and verbal communication skills.
- Strong organizational and problem-solving skills.
- Good judgment regarding escalating provider issues.
- Experience working in schools is preferred.
- Ability to be available on-camera during core working hours (12-5 p.m. ET).
- Availability for up to 10% travel for offsites, team gatherings, and school/industry events.
Responsibilities
- Support Providers through various school district-level compliance processes to ensure excellent service experience.
- Participate in research projects for compliance requirements.
- Create resources to assist Providers in completing compliance requirements.
- Serve as the point of contact for compliance inquiries.
- Oversee internal and external control systems to ensure adherence to federal, state, and organizational requirements for teletherapy services.
- Document all Provider interactions accurately in internal systems.
- Monitor RSM for K12 Compliance and update provider records in a timely manner.
- Provide cross-functional support to Clinical Operations, Finance, and Business Operations teams.
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