Operations Process Coordinator Sr
New
P
PathwardFinancial Services
RemoteFull-TimeSenior
Salary$24.00 hourly – $40.30 hourly
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Job Details
- Experience
- Minimum of five years of related experience
- Required Skills
- Project ManagementAnalytical Skills
Requirements
- High School Diploma or equivalent.
- Minimum of five years of related experience.
- Strong analytical skills with the ability to analyze complex processes and identify areas for improvement.
- Excellent communication and interpersonal skills.
- Ability to effectively communicate with stakeholders at all levels of the organization.
- Project management skills with the ability to prioritize tasks and manage multiple projects simultaneously.
Responsibilities
- Manages and streamlines operational processes for the Partner Quality Support team, to ensure efficiency, consistency, and compliance with Pathward, Network and Regulatory guidelines.
- Develops and manages review processes for the team, such as self approval, disputes, KYTP/CDD, CIP, prelaunch testing, and periodic reviews.
- Works with our marketing material review vendor to request and test enhancements to the system to simplify and optimize the marketing material review process.
- Assists in and monitor the use of the marketing submission tool that Partners and Marketing Review Analysts utilize.
- Ensures marketing materials are reviewed against work papers to ensure adherence to Pathward, Network, and Regulatory guidelines and regulations.
- Updates work papers and ensuring they are up to date when there are changes to any guidelines or regulations.
- Develops and manage periodic review schedule and process for Partners fee, website, and overdraft protection reviews.
- Owns procedures and documentation for assigned processes, ensuring they remain up to date and are accurate.
- Collaborates with cross-functional teams including TPR, IT, BSA & Compliance, to ensure alignment of operational processes with regulatory requirements.
- Provides training and support to team members on new processes, tools, and systems to ensure successful implementation and adoption
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