Customer Support Specialist
New
C
ChiroCatHealthcare Software
Live within the United States, Standard business hours in local US timezoneFull-TimeMiddle
Salary50,000 - 65,000 USD per year
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Job Details
- Experience
- At least 3 years
- Required Skills
- Customer support
Requirements
- Live within the United States.
- At least 3 years of experience in email, chat, or phone customer support, OR at least 3 years in the chiropractic/healthcare industry.
- At least 3 years of direct, customer-facing communication experience.
- Experience with support technology (helpdesks, snippet tools) OR hands-on EHR/EMR software experience.
- Ability to work standard daytime hours in a local US timezone.
- Typing ability of at least 50 WPM with accuracy above 95%.
- Strong proficiency in written and spoken communication.
- Software aptitude and ability to learn new technology quickly.
- Preferred: Experience in both customer support and the chiropractic/healthcare industry.
- Preferred: Background with complex B2B software or healthcare systems (EHR/EMR).
- Preferred: Experience creating customer-facing help center content.
- Preferred: Familiarity with medical insurance billing processes or HIPAA-regulated environments.
Responsibilities
- Respond to incoming live chats, emails, and phone calls within help desk software.
- Help office managers optimize patient flow by configuring digital intake forms.
- Collaborate with engineering during stand-up meetings to resolve system issues.
- Troubleshoot account settings and resolve complex insurance billing situations.
- Isolate, reproduce, and document bugs to assist engineering with quick fixes.
- Create and update Help Center and internal knowledge base content.
- Produce short Loom video training tutorials for customers.
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