- Respond to support inquiries across all inbound channels including phone, email, and chat.
- Adhere to established service level agreements (SLAs) for all support channels.
- Track member-related support issues and assist in trend analysis.
- Proactively engage with members and partners to ensure they are utilizing and renewing their membership.
- Communicate effectively with members to create a professional and memorable experience.
- Deliver excellent customer support to members and partners.
- Contribute to improving internal wiki and knowledge base documentation.
- Review self-performance and provide feedback based on outcomes with management.
- Participate in process improvement initiatives for the department.
- Ensure compliance with all company and regulatory requirements.
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