Customer Support Specialist (Spanish Speaking)
New
C
ClerriHealth Tech
Fully remote candidates based in the U.S., 9:30 a.m. – 6:00 p.m.Full-TimeEntry
Salary$22.07 per hour
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Job Details
- Languages
- Spanish
- Experience
- 1+ year of experience in an operational or support-driven role.
- Required Skills
- Data AnalysisSalesforceTroubleshootingCRMCustomer supportZendesk
Requirements
- 1+ year of experience in an operational or support-driven role.
- Bilingual and fluent in Spanish.
- Process-oriented, curious, and eager to learn.
- Organized, dependable, accountable, and coachable.
- Ability to think creatively and problem-solve.
- Comfortable following direction and working in a self-directed manner.
- Understanding of SLAs and KPIs while maintaining service quality.
- Familiarity with ticketing and CRM tools like Zendesk or Salesforce.
- Ability to communicate effectively across phone and communication systems.
Responsibilities
- Respond to support inquiries across all inbound channels including phone, email, and chat.
- Adhere to established service level agreements (SLAs) for all support channels.
- Track member-related support issues and assist in trend analysis.
- Proactively engage with members and partners to ensure they are utilizing and renewing their membership.
- Communicate effectively with members to create a professional and memorable experience.
- Deliver excellent customer support to members and partners.
- Contribute to improving internal wiki and knowledge base documentation.
- Review self-performance and provide feedback based on outcomes with management.
- Participate in process improvement initiatives for the department.
- Ensure compliance with all company and regulatory requirements.
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