- Provide accurate, clear, and complete information to customers regarding policies, coverage, billing, and claims.
- Respond to, route, and resolve inquiries via phone and email in a friendly, timely, and professional manner.
- Document all customer interactions thoroughly in internal systems.
- Escalate complex issues as appropriate.
- Communicate complex insurance topics in plain language to ensure customer understanding.
- Maintain a working knowledge of products, services, and policy guidelines.
- Partner with Operations to keep support tools and workflows up to date.
- Collaborate closely with the broader CS and Claims team.
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