Customer Support Specialist
New
T
TintInsurtech
US - Remote, Monday–Friday from 9:00 a.m. to 5:00 p.m. CTFull-TimeMiddle
SalaryTier 1 (Bay Area, NYC, LA, Seattle) = $72,000 - $85,000; Tier 2 (Boston, Austin, Chicago, Denver, San Diego, DC) = $65,000 - $76,500; Tier 3 (Rest of US) = $61,000 - $72,250
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Job Details
- Languages
- Spanish
- Experience
- 3+ years of customer support experience, 1+ year of experience supporting insurance products
- Required Skills
- Problem SolvingCustomer supportHubSpotGoogle Workspace
Requirements
- Active Property & Casualty (P&C) license.
- 3+ years of customer support experience.
- 1+ year of experience supporting insurance products (P&C preferred).
- Track record of working independently in a remote role.
- Self-starter mentality with the ability to ask the right questions.
- Collaborative mindset and team-oriented approach.
- Ability to work in a fast-paced, ambiguous environment.
- Excellent written and verbal communication skills.
- Strong phone support and active listening skills.
- High attention to detail and strong organizational skills.
- Proficiency with tools such as Dialpad, HubSpot, Front, and Google Workspace.
Responsibilities
- Provide accurate, clear, and complete information to customers regarding policies, coverage, billing, and claims.
- Respond to, route, and resolve inquiries via phone and email in a friendly, timely, and professional manner.
- Document all customer interactions thoroughly in internal systems.
- Escalate complex issues as appropriate.
- Communicate complex insurance topics in plain language to ensure customer understanding.
- Maintain a working knowledge of products, services, and policy guidelines.
- Partner with Operations to keep support tools and workflows up to date.
- Collaborate closely with the broader CS and Claims team.
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