Customer Support Specialist
New
G
Green FilingLegal technology
Based in United States, Pacific or Mountain Time zonesFull-TimeMiddle
Salary$18.08 - $32.13
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Job Details
- Experience
- 2+ years
- Required Skills
- Problem SolvingMicrosoft OfficeCritical thinkingCustomer supportGoogle Workspace
Requirements
- 2+ years of experience in customer support or a similar customer-facing role.
- Experience in legal services or litigation support is preferred.
- Proficiency with Microsoft Office, Google Suite, and the ability to quickly learn new software platforms.
- Strong written and verbal communication skills with excellent interpersonal abilities.
- Customer-first mindset focused on trust-building, empathy, and delivering exceptional service.
- Strong critical thinking and problem-solving skills.
- Self-motivated, organized, and comfortable managing multiple tasks independently.
- Ability to leverage technology to improve organization, efficiency, and workflow management.
- Strong collaboration skills and willingness to receive feedback and continuously improve.
- Ability to work effectively in a remote environment while maintaining accountability and engagement.
Responsibilities
- Assist customers through chat, email, and phone by guiding them through product processes and resolving issues effectively.
- Provide clear and professional communication while demonstrating active listening, empathy, and strong problem-solving skills.
- De-escalate challenging customer situations and deliver timely, customer-focused resolutions.
- Use available tools, resources, and documentation to provide accurate support and improve service quality.
- Share customer feedback and insights to help enhance support materials, processes, and product improvements.
- Collaborate with teammates and leadership while remaining open to coaching, feedback, and continuous learning.
- Advocate for customer needs by identifying opportunities to improve products and services.
- Maintain accountability for schedules, performance expectations, training, and professional development.
- Participate in team meetings, contribute ideas, and support onboarding or knowledge-sharing activities.
- Manage multiple priorities effectively while maintaining high-quality customer interactions.
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