- Respond to incoming live chats, emails, and phone calls within help desk software.
- Help office managers optimize patient flow by configuring digital intake forms.
- Collaborate with engineering during stand-up meetings to resolve system issues.
- Troubleshoot account settings and resolve complex insurance billing situations.
- Isolate, reproduce, and document bugs to assist engineering with quick fixes.
- Create and update Help Center and internal knowledge base content.
- Produce short Loom video training tutorials for customers.
Customer support