Delivery Operations Specialist
I
IslaHealthtech SaaS
We are a hybrid team, based throughout the UK. We offer the flexibility to work outside of the UK up to 90 days per year, however you must be able to work and live permanently within the UK, and travel to London at least 4 times a year for team meeting sessions and additionally as needed.Full-TimeMiddle
Salary£29,000 - £35,600
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Job Details
- Required Skills
- Project ManagementCustomer SuccessSaaSTraining
Requirements
- Experience in an operations, implementation, customer success, product operations, or delivery-adjacent role.
- Demonstrated organizational skills with the ability to track multiple moving parts.
- Comfort performing light technical or system configuration work.
- Confidence leading training or onboarding sessions for non-technical users, particularly in clinical or healthcare settings.
- Ability to work independently across multiple accounts, prioritizing tasks without close oversight.
- Clear and calm communication skills for managing client interactions.
- A bias toward action and iterating on processes.
- Experience in a fast-moving startup, healthtech, or SaaS environment is highly desirable.
- Nice-to-have: Experience in healthcare, the NHS, or other regulated, complex sectors.
- Nice-to-have: Familiarity with product operations workflows.
- Nice-to-have: Experience with project/delivery tooling such as ticketing systems, configuration platforms, or LMS tools.
Responsibilities
- Lead configuration, training, and rollout activities to take clients from signed-off design to live, working pathways.
- Manage the handover of newly live pathways into steady-state support.
- Provide hands-on support for live client accounts, addressing process bottlenecks and user needs.
- Conduct and iterate on training sessions for clinical and administrative staff.
- Manage day-to-day configuration changes to ensure client satisfaction.
- Develop and refine delivery playbooks, checklists, and templates to scale operations.
- Monitor delivery status across the client portfolio to ensure project timelines and quality standards are met.
- Identify and escalate client risks or dissatisfaction to the wider delivery team.
- Coordinate with Product and Engineering to log and track resolution of configuration issues and bugs.
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