Partner Operations Manager
New
J
JobgetherEducation Technology
Based in United StatesFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- Project ManagementData AnalysisOperations ManagementAccount ManagementStakeholder managementProcess improvementCRMChange Management
Requirements
- 5+ years of experience in operations, account management, project management, or program management roles.
- Experience working in higher education, education technology, or another complex stakeholder-driven environment is preferred.
- Strong ability to manage multiple workflows, prioritize competing demands, and deliver results in a dynamic environment.
- Experience using data and insights to identify trends, solve operational challenges, and improve performance.
- Familiarity with CRM systems, student information systems (SIS), reporting tools, or operational platforms is a plus.
- Excellent communication and relationship management skills, with the ability to collaborate effectively with internal teams and external partners.
- Demonstrated ability to influence stakeholders, manage change, and support adoption of new processes or technologies.
- Strong organizational skills with attention to detail, documentation, and operational accuracy.
- Experience leveraging technology, automation, or AI-enabled tools to improve efficiency and decision-making is advantageous.
- Ability to work independently while maintaining strong collaboration across teams.
Responsibilities
- Serve as the primary operational contact for assigned partners, developing strong relationships and ensuring alignment on goals, priorities, timelines, and program expectations.
- Lead operational planning and execution for successful program launches and ongoing delivery, ensuring a seamless experience throughout the full student lifecycle.
- Collaborate with cross-functional teams including enrollment, marketing, technology, and operations to coordinate deliverables and maintain consistent execution.
- Identify, troubleshoot, and resolve operational challenges proactively while escalating complex issues when necessary.
- Drive continuous improvement by implementing best practices, optimizing workflows, reducing operational friction, and improving partner and user experiences.
- Support change management initiatives by communicating process updates, guiding adoption, and helping stakeholders transition to new systems and workflows.
- Analyze operational data, performance trends, and escalations to identify root causes and recommend actionable improvements.
- Maintain accurate reporting, documentation, and data processes to provide visibility into performance and support informed decision-making.
- Communicate regularly with stakeholders regarding operational updates, metrics, priorities, and program changes.
- Contribute to resource planning, prioritization discussions, and scalability initiatives to support long-term growth.
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