Manager, Customer Strategy and Success
New
J
JobgetherHealthcare, Digital Health
Remote-first flexibility, allowing employees to work from home within approved U.S. states.Full-TimeManager
Salary$100,000 – $120,000 USD
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Job Details
- Experience
- 2–4 years of relevant professional experience
- Required Skills
- Data AnalysisProject CoordinationAccount ManagementStakeholder managementCustomer Success
Requirements
- 2–4 years of relevant professional experience after completing undergraduate studies.
- Proven experience in a client-facing role managing relationships and influencing stakeholders.
- Strong analytical skills with experience gathering, interpreting, and presenting data.
- Excellent organizational and project coordination abilities with attention to detail.
- Strong written and verbal communication skills for technical and non-technical audiences.
- Experience collaborating with cross-functional teams and managing multiple priorities.
- Healthcare, digital health, telehealth, or benefits-related experience preferred.
- Experience preparing and presenting business reviews or customer reports preferred.
- Familiarity with startup or high-growth environments is a plus.
Responsibilities
- Own end-to-end implementation, account management, and customer success strategies for assigned partner accounts.
- Lead internal implementation initiatives by coordinating with Product, Clinical Operations, and Member Marketing.
- Build strong relationships with customer stakeholders to drive performance and partnership growth.
- Support awareness and engagement initiatives to help members access healthcare solutions.
- Analyze performance metrics and operational data to create actionable insights.
- Prepare and deliver quarterly business reviews (QBRs) to communicate impact and progress.
- Partner with internal teams to align priorities, resolve challenges, and improve customer outcomes.
- Contribute to continuous improvement of processes and customer engagement strategies.
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