Senior Market Operations Program Manager
New
J
JobgetherHealthcare Technology
Based in the United StatesFull-TimeSenior
Salary$107,000–$140,000 USD
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Job Details
- Experience
- 5+ years
- Required Skills
- Cross-functional Team LeadershipStakeholder managementProcess improvementCRMData analytics
Requirements
- 5+ years of experience in program management, operations, healthcare operations, client-facing roles, or related fields.
- Experience building, managing, and improving physician network programs, provider engagement initiatives, or clinical operations.
- Strong understanding of healthcare environments, with experience in value-based care strongly preferred.
- Proven ability to manage complex programs, coordinate cross-functional teams, and drive outcomes without direct authority.
- Strong analytical skills with the ability to interpret data and translate insights into actionable recommendations.
- Experience working with CRM platforms, operational tools, reporting systems, and data-driven workflows.
- Exceptional organizational skills and attention to detail for managing multiple priorities.
- Strong communication and stakeholder management skills for engaging with internal teams and external providers.
- Experience in an early-stage, high-growth, or rapidly changing environment.
- PMP certification or MBA is preferred.
Responsibilities
- Own the end-to-end operating model, execution, and outcomes for provider engagement and growth programs.
- Lead cross-functional teams by driving alignment, accountability, and progress through clear communication and structured execution plans.
- Monitor program performance, translating operational metrics into decision support for senior leadership.
- Identify risks, blockers, and operational challenges, establishing escalation pathways to resolve issues quickly.
- Support provider engagement activities, including outreach, follow-ups, and direct interactions with healthcare stakeholders.
- Partner with analytics, growth, and commercial teams to align programs with broader business strategies.
- Design scalable operating models, workflows, playbooks, and processes for efficient program growth.
- Establish reporting cadences and visibility frameworks to provide leadership with insights into program health.
- Drive continuous improvement by identifying opportunities to optimize processes and enhance program outcomes.
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