- Lead end-to-end technical onboarding for new customers, including data integrations, EHR configurations, and platform setup
- Serve as the primary technical account manager for a portfolio of enterprise customers post-launch
- Partner cross-functionally with Engineering, Product, Data, and Customer Integrations teams
- Define and refine scalable onboarding playbooks and technical documentation
- Navigate complex, multi-stakeholder relationships across clinical, IT, and operational contacts
EHR