Coordinator, Individualized Care
C
Cardinal HealthHealthcare
United States, Monday-Friday, 7:00am-7:00pm CSTFull-TimeMiddle
Salary18.1 - 25.8 USD per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- 1-3 years of experience preferred
- Required Skills
- Customer service
Requirements
- 1-3 years of experience preferred.
- High School Diploma, GED or equivalent work experience preferred.
- Ability to work full-time (40 hours/week) during business hours of Monday-Friday, 7:00am-7:00pm CST.
- Availability for mandatory on-camera training from 8:00am-5:00pm CST.
- High-speed, broadband internet connection (DSL, Cable, or Fiber) with download speed of 15Mbps and upload speed of 5Mbps.
- Maximum ping rate of 30ms.
- Capability to work hardwired to the router in a quiet, private environment.
- Proficiency in applying job skills and company policies to complete standard tasks.
- Capability to handle sensitive personal and financial information with discretion.
Responsibilities
- Maintains a current and in-depth understanding of patient therapy’s, prior approval and reimbursement processes and details of health care plans.
- Manages a queue of technical or complex therapy and reimbursement questions from customers and applies judgment in resolving service and problems falling within established limits of authority and knowledge.
- Meets key performance indicators including service levels, call volumes, adherence and quality standards.
- Follows up with patients, pharmacies, physicians and other support organizations as needed regarding inquiries.
- Handles sensitive information and personal data with discretion including prescriptions, personal information, date of birth, financials and insurance information.
- Escalates highly complex and difficult issues as needed to senior team members and Individualize Care leadership.
View Full Description & ApplyYou'll be redirected to the employer's site
