- Facilitate the execution of clinician-developed care plans for outpatient mental health services.
- Manage client scheduling needs, including calendar management and rescheduling appointments.
- Act as the first point of contact for client inquiries via phone, text, and email.
- Provide administrative support to clinicians, including documentation and scheduling logistics.
- Collaborate with Clinical, Billing, and Intake teams to ensure continuity of care.
- Coordinate services within Headlight and externally, including pharmacy or insurance-related tasks.
- Track client progress and follow up after appointments.
- Maintain accurate, detailed client records and log interactions in company systems.
- Uphold organizational policies and ensure compliance with HIPAA and professional standards.
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