- Manage workforce planning including clinician capacity, retention, utilization, and credentialing throughput.
- Translate operational performance into gross margin, unit economics, and financial impact.
- Perform deep-dive operational and financial analytics to identify performance trends and root causes.
- Drive cross-functional performance management by setting priorities across Clinical, Recruiting, Finance, Product, and GTM teams.
- Oversee clinical review operations workflows, SLAs, and performance dependencies.
- Implement continuous optimization strategies to improve program efficiency, scalability, and patient access.