Customer Service Specialist - Bilingual (PST)
New
S
Scan.comDigital Health
US Remote, 8:00 AM to 5:00 PM PSTFull-TimeMiddle
Salary55,000 - 60,000 USD per year
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Job Details
- Languages
- English and Spanish
- Required Skills
- Customer serviceData entryCRM
Requirements
- Bilingual proficiency in English and Spanish.
- Experience in a fast-paced customer service, communications, scheduling, healthcare, legal, or imaging environment.
- Strong communication skills across phone, email, chat, and internal messaging platforms.
- Detail-oriented with a strong focus on accuracy in documentation and follow-up.
- Ability to manage multiple tasks, priorities, and systems effectively.
- Experience using CRM systems, scheduling software, or telephony platforms like Dialpad.
- Self-starter capable of working independently in a high-volume, remote environment.
- Healthcare or healthcare tech experience is strongly preferred.
Responsibilities
- Serve as a trusted liaison for patients, providers, and attorneys, providing proactive updates on appointment status, scheduling, and case-related needs.
- Schedule patient appointments across multiple locations and providers, including same-day bookings and reschedules.
- Manage patient follow-ups to support attendance, including confirmations and escalation of issues.
- Coordinate the timely delivery of scan reports, imaging records, and lien forms, tracking items to completion.
- Manage high-volume communication across phone, email, text, and internal channels, triaging by urgency and complexity.
- Maintain accurate documentation in internal systems to ensure visibility for team members.
- Partner with sales, scheduling, and operations leadership to resolve issues and improve service workflows.
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