- Serve as a trusted liaison for patients, providers, and attorneys, providing proactive updates on appointment status, scheduling, and case-related needs.
- Schedule patient appointments across multiple locations and providers, including same-day bookings and reschedules.
- Manage patient follow-ups to support attendance, including confirmations and escalation of issues.
- Coordinate the timely delivery of scan reports, imaging records, and lien forms, tracking items to completion.
- Manage high-volume communication across phone, email, text, and internal channels, triaging by urgency and complexity.
- Maintain accurate documentation in internal systems to ensure visibility for team members.
- Partner with sales, scheduling, and operations leadership to resolve issues and improve service workflows.
Customer serviceData entryCRM