Customer Success Manager

New

OnapsisCybersecurity

This is a remote position for candidates based in Germany, Spain, the United Kingdom, or the Netherlands.Full-TimeMiddle

Salary not disclosed

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Job Details

Languages: Business-fluent English skills (written and spoken) are required.
Experience: 3 - 5 years
Required Skills: CybersecurityRelationship buildingAccount ManagementCRMCustomer Success

3 - 5 years of experience in a customer success or account management role.
Experience in cybersecurity.
Experience using CRM software to manage customer health and sales processes.
Four-year college degree from an accredited institution or equivalent experience.
Experience presenting to customers to guide them on security methods, tools, or technologies.
Experience working across functional teams to build consensus and drive initiatives.
Ability to understand security organization operations, workflows, and vulnerability management.
Business-fluent English skills (written and spoken) required.
German fluent speaking preferred.
Enterprise SIM experience is desirable.
ERP experience (SAP, Oracle or other business systems) is a plus.
Experience in an early to a mid-stage security software company is a plus.

Own and drive renewal opportunities, forecasting, and negotiation for transactional customers.
Map customer business needs to specific product features to drive deep integration and product stickiness.
Identify upsell opportunities within customer accounts and coordinate hand-offs to sales.
Conduct regular business reviews to track progress against customer goals.
Gauge health of each account, document renewal health, and develop resolution strategies for high-risk accounts.
Act as a liaison between the customer and internal teams including sales, legal, and partners.
Guide customers through the onboarding process and create licenses for new customers.

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