Customer Success Manager
New
O
Onapsis Europe GmbHCybersecurity
This is a remote position for candidates based in Germany, Spain, the United Kingdom, or the Netherlands.Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Business-fluent English skills (written and spoken) are required. German fluent speaking preferred.
- Experience
- 3 - 5 years
- Required Skills
- CybersecurityOracleSAPAccount ManagementCRMCustomer Success
Requirements
- 3-5 years of experience in a customer success or account management role.
- Experience in the cybersecurity industry.
- Proficiency in using CRM software to manage customer health and sales processes.
- Four-year college degree from an accredited institution or equivalent experience.
- Experience presenting to customers to guide the use of security methods, tools, or technologies.
- Experience working across functional teams to build consensus and drive initiatives.
- Ability and experience with security organization operations, workflow, and vulnerability management.
- Business-fluent English skills (written and spoken).
- Enterprise SIM experience is desirable.
- ERP experience (SAP, Oracle) is a plus.
- Experience in an early to mid-stage security software company is a plus.
- German fluent speaking is preferred.
Responsibilities
- Own and drive renewal opportunities, including forecasting and negotiation for transactional customers.
- Map customer business needs to specific product features to drive deep integration and adoption.
- Identify upsell opportunities and facilitate hand-offs to the sales team.
- Conduct regular business reviews to track progress against customer goals.
- Gauge account health, document renewal details, and develop resolution strategies for high-risk accounts.
- Act as a liaison between customers and internal teams including Legal, Sales, and Partners.
- Maintain high-level knowledge of product, versions, and pricing.
- Guide customers through onboarding and support case resolution.
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