Customer Success Manager II
New
B
BrazeSaaS Marketing Technology
Remote - SpainFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English, Spanish
- Experience
- 2-5 years
- Required Skills
- Project ManagementHTMLRESTful APIsAccount ManagementCustomer SuccessSaaS
Requirements
- 2-5 years of relevant experience in areas such as Onboarding, Customer Success, Implementations, or Project Management.
- Verbal and written fluency in English and Spanish.
- Proven track record managing complex accounts with sophisticated clients, multiple stakeholders, and competing priorities.
- Domain knowledge of two or more of the following: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Marketing Analytics, or Programming (HTML etc).
- Excellent time management and follow-up skills.
- Ability to work effectively with mid-to-large technology companies.
- Strong relationship-building and communication skills.
- Demonstrated autonomy, accountability, and openness to new perspectives.
- Capacity to travel internationally as needed.
Responsibilities
- Own client renewals, retention and net retention targets for your customers.
- Serve as the main point of contact and trusted advisor at Braze.
- Partner with Account Executives to ensure excellent customer experience and commercial alignment.
- Drive feature adoption by building shared Success Plans and providing strategic guidance.
- Proactively analyze customer product usage to identify opportunities and risks to account health.
- Maintain regular contact via communications, check-ins, and Executive Business Reviews.
- Solicit and synthesize product feedback to contribute to product development.
- Provide continuing education to maximize product usage and identify upsell opportunities.
- Coordinate with Technical Support, Industry Solutions, and Deliverability teams for seamless customer support.
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