Customer Success Management (Mercado Español)
New
R
RealAdvisorPropTech
SpainFull-TimeMiddle
SalarySalario base + comisiones.
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Job Details
- Languages
- Nivel fluido de español e inglés.
- Required Skills
- Customer serviceCRMCustomer SuccessGoogle WorkspaceSlackNotion
Requirements
- Previous experience in customer service, customer success, or commercial functions.
- Fluent Spanish and English (additional languages like French, German, or Swiss are a plus).
- Excellent communication skills and customer-centric mindset.
- Proficiency with digital tools such as Google Workspace, Calendly, Slack, or Notion.
- Experience with CRM and automation tools.
- Availability of an adequate remote work environment.
- Experience in startups or high-growth environments.
- Background in psychology or customer behavior is highly valued.
- Experience in the real estate sector is a plus.
Responsibilities
- Manage and grow a portfolio of clients, focusing on retention, engagement, and lifetime value.
- Conduct regular check-ins and relationship management activities.
- Onboard, train, and provide ongoing support to agents on platform usage.
- Advise agents throughout their journey to ensure success and platform adoption.
- Resolve customer queries and provide basic technical and billing support.
- Develop and maintain processes, tutorials, and templates to improve customer experience.
- Collect customer feedback and share insights with Product and Marketing teams.
- Maintain accurate data in the CRM and manage administrative tasks and internal reporting.
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