- Own and drive renewal opportunities, forecasting, and negotiation for transactional customers.
- Map customer business needs to specific product features to drive deep integration and product stickiness.
- Identify upsell opportunities within customer accounts and coordinate hand-offs to sales.
- Conduct regular business reviews to track progress against customer goals.
- Gauge health of each account, document renewal health, and develop resolution strategies for high-risk accounts.
- Act as a liaison between the customer and internal teams including sales, legal, and partners.
- Guide customers through the onboarding process and create licenses for new customers.
CybersecurityRelationship buildingAccount Management+2 more