Manager, Professional Services
New
P
PointClickCareHealth Tech
The Professional Services Manager will primarily work remotely from a home office and will manage a remote team responsible for supporting both our U.S. and Canadian customers.Full-TimeManager
Salary$130,000 - $145,000 + bonus + benefits
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Job Details
- Required Skills
- Project ManagementChange ManagementSaaSEHR
Requirements
- Undergraduate degree or equivalent work experience.
- Demonstrated management experience in an enterprise software environment (preferably SaaS).
- Demonstrated ability and experience in customer-facing positions (professional services, consulting, management).
- Experience managing a diverse and remote team, including recruiting, training, staffing, and performance management.
- Strong operational management, project management, consulting, and process improvement skills.
- Experience with change management principles and adaptability.
- Experience in the planning and implementation of EHR software (preference for Healthcare/LTPAC).
- Demonstrated expertise supporting professional services sales, including developing SOWs, pricing, and large-scale proposals (RFI/RFQ/RFP).
- Demonstrated ability to manage ambiguity and apply problem-solving skills to unique situations.
- Excellent presentation, customer service, and team-building skills.
Responsibilities
- Define and measure team performance against set objectives.
- Develop and motivate a skilled delivery and consulting team.
- Ensure successful delivery of all services engagements with a high degree of quality and customer satisfaction.
- Manage and grow revenue and increase value contribution through effective utilization of resources.
- Drive innovation, continuous improvement, and guide the strategic direction of the consulting team.
- Optimize team workflows to drive quality and efficiency.
- Maintain working knowledge of the PointClickCare clinical/pharmacy solutions and industry trends.
- Foster strong customer and partner relationships to manage feedback and escalations.
- Partner with the Services Pre-Sales Team to complete statements of work and proposal development.
- Conduct performance evaluations, mentor the team, and identify development opportunities.
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