Manager, Professional Services
New
P
PointClickCareHealth Tech
The Canadian base salary range for this position... across all Canadian locations.Full-TimeManager
Salary$130,000 - $145,000 a year
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Job Details
- Required Skills
- Project ManagementOperations ManagementChange ManagementSaaSEHR
Requirements
- Undergraduate degree or equivalent work experience.
- Management experience in an enterprise software (SaaS) environment.
- Experience in customer-facing professional services or consulting management.
- Experience managing a diverse, remote team (recruiting, training, performance management).
- Strong operational management, project management, and process improvement skills.
- Experience with change management principles and adaptability.
- Experience in the planning and implementation of EHR software.
- Experience in the healthcare industry, preferably LTPAC.
- Expertise supporting the sales of professional services, including SOW development, pricing, and proposals (RFI, RFQ, RFPs).
- Ability to manage ambiguity and apply problem-solving skills.
- Proven track record of successful enterprise project delivery.
- Excellent presentation, customer service, and team-building skills.
Responsibilities
- Define and measure team performance against set objectives.
- Develop and motivate a skilled delivery and consulting team.
- Ensure successful delivery of all services engagements with a high degree of quality and customer satisfaction.
- Manage and grow revenue and increase value contribution through effective utilization of resources.
- Drive innovation, continuous improvement, and guide the strategic direction of the consulting team.
- Optimize team workflows to drive quality and efficiency.
- Foster strong customer and partner relationships to drive delivery excellence.
- Collaborate with internal stakeholders to execute growth strategies and develop hiring plans.
- Partner with the Services Pre-Sales Team to complete statements of work and develop proposals.
- Conduct performance evaluations and mentor the team.
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