Lead Client Services Project Manager, CX
New
J
JobgetherTechnology Services
CanadaFull-TimeLead
Salary not disclosed
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Job Details
- Required Skills
- Project ManagementResource PlanningRisk ManagementStakeholder managementBudget management
Requirements
- Proven experience managing client services, professional services, or technology implementation projects.
- Strong understanding of project management methodologies, with experience applying structured delivery frameworks such as PMI standards.
- Experience managing complex projects involving multiple stakeholders, teams, and business priorities.
- Strong leadership and team management abilities, including experience motivating geographically distributed teams.
- Excellent communication, presentation, negotiation, and stakeholder management skills.
- Strong knowledge of project scope, risk, cost, quality, resource, and communication management.
- Ability to analyze challenges, recommend solutions, and make informed decisions in complex environments.
- Strong business and financial understanding, including experience with revenue forecasting and value realization.
- Customer-focused mindset with the ability to build trusted partnerships.
Responsibilities
- Lead the full lifecycle management of customer projects and programs, including planning, execution, delivery, and closure.
- Own project scope, timelines, budgets, quality standards, resource planning, and overall delivery outcomes.
- Drive timely project execution and completion to support revenue recognition and business objectives.
- Establish project governance structures, including steering meetings, reporting processes, and stakeholder communications.
- Act as the primary point of contact and trusted advisor for assigned customers during implementation and rollout phases.
- Manage geographically distributed technical and business teams to achieve project goals.
- Identify, assess, and proactively resolve project risks, issues, dependencies, and opportunities.
- Collaborate with sales and services teams to identify opportunities for additional solutions and business growth.
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