Customer Service Representative, Commercial Auto Insurance
New
J
JobgetherCommercial Auto Insurance
United States, Pacific TimeFull-TimeMiddle
Salary20 - 24 USD per hour
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Job Details
- Required Skills
- Customer serviceMicrosoft OfficeCRM
Requirements
- High school diploma or equivalent required.
- Strong verbal and written communication skills.
- Ability to analyze policy information and determine appropriate solutions.
- Strong organizational skills with the ability to prioritize tasks and meet deadlines.
- Proficiency with Microsoft Office and web-based systems.
- Ability to quickly learn new technologies.
- Comfortable managing multiple applications, systems, and customer requests simultaneously.
- Self-motivated and reliable, with the ability to work effectively in a remote setting.
- Ability to troubleshoot basic technical issues involving equipment, internet connectivity, and remote work tools.
- Experience in commercial insurance, customer service, or policy administration preferred.
- Commercial insurance experience, including workers’ compensation knowledge, is a plus.
Responsibilities
- Provide customer service and policy support by answering questions related to coverage, rates, billing concerns, and policy reviews.
- Communicate with agents and carriers through phone, email, and chat while efficiently navigating multiple systems.
- Research and resolve customer inquiries, escalate complex issues, and ensure timely follow-up.
- Review and process applications, binders, endorsements, and other policy documentation.
- Maintain accurate records of customer interactions, transactions, and policy documentation within CRM systems.
- Organize and manage policy files to ensure proper documentation and compliance.
- Develop and maintain knowledge of insurance products, services, and processes.
- Support process improvement initiatives by identifying opportunities to enhance workflows.
- Collaborate with internal teams and cross-functional partners to complete tasks accurately.
- Deliver a consistently high level of service to both internal and external stakeholders.
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