Associate Implementation Specialist
New
W
WorkWaveSaaS
Remote, USFull-TimeEntry
Salary55,000 - 65,000 USD per year
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Job Details
- Experience
- 1–2 years
- Required Skills
- Project ManagementSalesforceMicrosoft ExcelCRMSaaSGoogle WorkspaceAsana
Requirements
- 1–2 years of experience in customer service, software support, customer onboarding, or a similar technical role.
- Comfort with SaaS concepts and workplace tools including G Suite and Excel.
- Familiarity with CRM or project management tools such as Salesforce, Asana, or Monday.com.
- Curiosity and practical experience using standard AI productivity tools.
- Exceptional written and verbal communication skills.
- Strong time-management skills with the ability to manage multiple timelines.
- Proactive, inquisitive problem-solving mindset.
- High level of professionalism and adaptability.
- Ability and willingness to travel to client sites up to 25% of the time.
Responsibilities
- Actively build product expertise through hands-on collaboration, self-guided study, and training.
- Support customers through their software onboarding process by tracking project progress and milestones.
- Partner with clients to configure software using established best-practice playbooks.
- Conduct hands-on user training and share change-management strategies for software adoption.
- Manage multiple client onboarding projects simultaneously to ensure key dates and quality standards are met.
- Maintain project documentation and track client progress in internal specialized tools.
- Offer empathetic and proactive troubleshooting support for client roadblocks.
- Collaborate cross-functionally to champion client needs.
- Utilize AI-driven utilities and automated tools to streamline workflows.
- Refine instructional materials, client guides, and internal training documentation.
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