Associate Implementation Specialist
New
W
WorkWaveSaaS Software
We have employees in over 30 states... WorkWave provides an innovative and dynamic remote-first Global Work Community.Full-TimeEntry
Salary not disclosed
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Job Details
- Experience
- 1–2 years of experience in customer service, software support, customer onboarding, or a similar customer-centric technical role.
- Required Skills
- Project ManagementSalesforceMicrosoft ExcelCRMSaaSGoogle WorkspaceAsana
Requirements
- 1–2 years of experience in customer service, software support, customer onboarding, or a similar customer-centric technical role.
- Comfort with basic SaaS concepts.
- Proficiency with modern workplace tools including G Suite and Excel/spreadsheets.
- Familiarity with CRM or project management tools like Salesforce, Asana, or Monday.com.
- Curiosity for and practical experience using standard AI productivity tools.
- Exceptional written and verbal communication skills.
- Strong time-management skills with a knack for prioritizing tasks and managing multiple timelines.
- Proactive, inquisitive attitude with a passion for helping people overcome technical challenges.
- High professionalism, adaptability, and ability to collaborate fluidly.
- Ability and willingness to travel to client sites up to 25% of the time.
Responsibilities
- Support customers through their software onboarding process, tracking project progress and milestones using modern project management tools.
- Partner with clients to understand their daily operations, guiding them on how to configure and use our software using established best-practice playbooks.
- Conduct clear, hands-on user training and share change-management strategies to ensure smooth, confident software adoption across the client’s team.
- Manage multiple client onboarding projects simultaneously, ensuring key dates, deliverables, and quality standards stay strictly on track.
- Track client progress and project updates in our specialized tools to keep stakeholders aligned and identify potential risks early.
- Offer empathetic, clear, and proactive support when clients encounter roadblocks during their implementation phase.
- Work closely with internal teams across the business to champion your clients’ needs and ensure a seamless onboarding experience.
- Utilize internal AI-driven utilities and automated software tools to streamline project tracking, draft client documentation, and optimize your weekly workflows.
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