Technical Implementation Specialist
New
E
EverwayEdTech
Remote, USAFull-TimeMiddle
SalaryCompetitive salary with bonus opportunities
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Job Details
- Experience
- 1–2 years
- Required Skills
- PostgreSQLSQLJiraMicrosoft ExcelRESTful APIsZendesk
Requirements
- Associate's or Bachelor's degree in Computer Science, Information Technology or a related discipline, or equivalent practical experience.
- 1–2 years' experience in technical support, software implementation or a junior data analysis role.
- Ability to write and run SQL queries (PostgreSQL or Microsoft SQL) to retrieve and validate data.
- Understanding of web-based integrations, including APIs and Single Sign-On (SSO).
- Attention to detail when validating data mappings and configuration settings.
- Communicates clearly with customer IT administrators and explains technical processes in an accessible way.
- Able to manage work across multiple customer implementations simultaneously.
- Experience working within the K–12 EdTech sector (desirable).
- Experience using CSV files and Excel functions (such as VLOOKUPs and PivotTables) for data preparation and validation (desirable).
- Familiarity with ticket management systems such as Jira, Zendesk or Salesforce (desirable).
- Uses AI-assisted tools appropriately to improve troubleshooting, documentation or data validation workflows (desirable).
Responsibilities
- Execute the technical setup of customer integrations in line with established implementation plans and checklists.
- Configure, test and validate SSO integrations (including SAML and Google) and rostering connections (including Clever, ClassLink and direct APIs).
- Validate customer data and investigate basic data issues using PostgreSQL and Microsoft SQL.
- Support End-of-School and Back-to-School rollover activities for customers with existing integrations.
- Identify, document and escalate technical defects or data discrepancies to Senior Specialists or Engineering where appropriate.
- Maintain accurate technical documentation for each customer's implementation.
- Work closely with Implementation Specialists to ensure customer stakeholders receive timely updates on technical progress.
- Provide implementation-related technical support during customers' initial go-live period.
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