Customer Service Supervisor
New
F
FarfetchLuxury Fashion
MX Mexico CityFull-TimeManager
Salary not disclosed
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Job Details
- Languages
- Fluent English
- Required Skills
- Analytical SkillsCustomer serviceCoachingCritical thinking
Requirements
- Experience in customer service, preferably in a fashion retail environment
- Ability to work under pressure in a fast-paced environment
- Proven experience leading and organizing a team
- Strong critical thinking and analytical skills
- Knowledge of fashion and luxury brands
- Proficiency in IT systems, including customer service tools and Windows packages
- Fluent English (verbal and written)
- Excellent listening skills
- Ability to exceed customer expectations
- Availability to work on rotating shifts
Responsibilities
- Oversee the customer service team daily work towards operational targets
- Train and coach team members
- Handle customer escalations
- Identify key areas for improvement in service standards, policies, and operational efficiency
- Propose and oversee implementation of projects to enhance customer satisfaction
- Represent FARFETCH and communicate customer feedback to partners
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